Terms and conditions

Our aim is to be as professional, efficient and courteous as possible with both our customers, and suppliers. In these terms and conditions “we” and “us” means PinkBaltics.com, SIA "TMC" in Riga, Latvia (The Company), “you” means the person making the reservation and “group” includes all people traveling with you (The Client). It is assumed that you are the lead contact for your group and that all correspondence or conversations will take place between you and us.

Our Websites: The descriptions and illustrations on any of our literature or website (pinkbaltics.com) are given as a representation only and given in good faith. We reserve the right to change any supplier at any moment where we believe levels of safety service or value are not being upheld, or for any other reason.

Booking: Submission of an enquiry form is not regarded by us as confirmation of booking. You should first call us to ensure that your requirements can be met and to check availability. Confirmation of your booking can be taken by telephone or by e-mail and upon receipt of this you will be given a booking reference number. In making a booking with us, whether by telephone, e-mail or in writing, acceptance of our booking terms and conditions is understood and that the person making the booking is responsible for making all parties aware of these conditions.

Deposits and Confirmation: Bookings can be formally confirmed by fax. You must complete and return a signed invoice / booking form. If we have not received your invoice / booking form within 5 working days of your verbal confirmation, we reserve the right to cancel the reservation.

Payments: You can pay us cash or by Visa/MasterCard credit cards upon arrival or or make a bank transfer - details can be provided upon request but at least 5 working days should be allowed for payments to reach us. Payments can only be received by or refunds made to the person making the booking.

Changes by You: You are free to make amendments to your booking up to 14 days prior to the date of travel. After this time amendments can be made only with prior agreement from us. Although we tend not to, we reserve the right to charge an administration fee of 15Euro/£10 for each change.

Cancellations: All cancellations must be received in writing. No refunds can be given for insurance premiums.

Suppliers Terms and Availability: In the unlikely event that our suppliers’ terms and/or availability for your group changes after you have made a booking, we will do our utmost to ensure you experience as little disruption as possible. We offer goods and services on behalf of our suppliers and do so in good faith. If we are unable to make alternative arrangement in the case of a supplier cancellation then we will offer an alternative or a refund for that part of your booking.

Weather dependent Activities: We require cash payment for Jet Flying, Sky Diving, Ballooning, Parachuting, etc. activities upon arrival in, in full. Payment in this form allows us to reimburse you in full and immediately should the activity be cancelled in the event of bad weather.

Price Changes: We are confident that at the time of booking, the price of your holiday will not change. However in some circumstances prices changes may be unavoidable. If our costs should significantly change after having taken your booking we will notify you of any likely change in price no later than 28 days before you are due to travel. You are then free to cancel all or part of your booking within 7 days of this notification. If you don’t cancel then we assume that you have accepted this price change.

Health and Safety: We put a lot of effort into ensuring that our suppliers adhere to strict safety standards and are covered by the appropriate risk assessments and insurance. As a result, you may be asked to sign disclaimer forms prior to commencement of some of your activities. Also some of the activities have age, height, weight or other special restrictions. If you feel that any of your party or group may fail to meet these then you must let us know at the time of booking your weekend. We also insist that everyone in your party is over the age of 18.

Behavior: You are expected to respect your environment and other people around you. All suppliers and hotels have every right to terminate, without notice, your stay or activity under threat of vandalism, violence or any other behavior deemed inappropriate by them.

General: These terms and conditions are in place to ensure the smooth running and enjoyment of your weekend. They are governed by Latvian Law and shall be subject to the jurisdiction of the Latvian Courts.